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M2X Data Service - The uploaded data is not displayed temporarily.

The uploaded data is not displayed temporarily.
09.04.2017 10:15 PM
Currently, IOT test uploads data at about 1 minute intervals. 
Today, after checking the uploaded data, the number of data was 0 from 0:00 on September 5 today to about 9:30 around today.
From 9:30 onwards, it is unclear exactly when it came to be displayed normally, but it is displayed normally including data
from 0:00 to 9:30. Is this phenomenon caused by the server? If the reason is solved, please let me know.
Re: The uploaded data is not displayed temporarily.
09.08.2017 04:55 PM
Could you please share the following information to help troublehsoot (if you need to share any sensitive information, please feel free to submit a ticket[1] for private assistance):
  • Code sample of the code you are running to upload data (with your API key(s) redacted)
  • Are you using an M2X client library to send requests? If so, which library?
  • What device are you using to upload data?
  • Where are you viewing the data? (e.g. via the M2X developer portal at m2x.att.com)
  • Can you please share any screenshots of where the data is being displayed?
[1]: https://developer.att.com/support/submit-a-ticket
Re: The uploaded data is not displayed temporarily.
09.11.2017 06:02 PM
Reply removed
Re: The uploaded data is not displayed temporarily.
09.12.2017 01:58 PM
Thank you for all the additional information!

Is the issue that you're not seeing the data updates in the M2X Developer Portal immediately?

It may require a page refresh in order for the data to be updated. Also, our data centers are geographically distributed to ensure fault tolerance, therefore the data updates are eventually consistent - meaning that an update may take a moment to propogate throughout the system.
Re: The uploaded data is not displayed temporarily.
09.12.2017 01:59 PM
Thank you for all the additional information!

Is the issue that you're not seeing the data updates in the M2X Developer Portal immediately?

It may require a page refresh in order for the data to be updated. Also, our data centers are geographically distributed to ensure fault tolerance, therefore the data updates are eventually consistent - meaning that an update may take a moment to propogate throughout the system.
Re: The uploaded data is not displayed temporarily.
09.14.2017 05:41 PM
Hi,Mr kristinpeterson,

Thank you for your information and suggestions.

Now,we will automatically update the data on browser[firefox].
However,data update on the browser have done automatically or manually except AM 0:00 - AM 9:00.
I would like to know why is it happen.

Best regard.
Re: The uploaded data is not displayed temporarily.
09.15.2017 03:10 PM
the number of data was 0 from 0:00 on September 5 today to about 9:30 around today

Does this mean the stream had a value of 0 or that there was no data present for the stream during that time period?

However,data update on the browser have done automatically or manually except AM 0:00 - AM 9:00.

Does this mean that there is no data visualized from 0:00 AM - 9:00 AM?

If so, that means that there is no data present on the stream being viewed for that time frame.

Could you please check the logs on the device that is pushing data to determine whether any requests to push data to M2X were sent during that period? Then, please share the logs including the response from M2X.
Re: The uploaded data is not displayed temporarily.
09.18.2017 06:50 PM
Reply removed