Video Optimizer was unable to pull trace from target device 09.07.2018 12:31 PM
After starting data collection, running through a few screens on the device and then stopping data collection, this message appears. "Video Optimizer was unable to pull trace from target device"
Using Windows 10 and Galaxy S6
In the trace folder on the PC the video is there with two other files. In the device folder This PC\Galaxy S6\Phone\ARO\UIComparator there are 5 XML files.
In the Video Optimizer, when I try to open the trace folder, I open it and nothing happens. No messages and nothing is loaded.
This is the first time I have tried this and it is recording. I assume its some permission, but have been through the device and opened anything remotely related. I can see the files from the PC and I can copy them from the device to the PC.
Once copied onto your PC, when you open the trace you will want to point to the high level trace folder, not to any of the files inside it nor the subfolders (ie: downloads, HTML, Image).
Also worth noting: please make sure you use the latest VO 2.0 version and have all the pre-requisites configured. Full details on that can be found on our website Docs page: https://developer.att.com/video-optimizer/docs
And our Windows video installation tutorial is here: https://developer.att.com/blog/set-up-video-optimizer-on-windows
-Tom Rickell AT&T Developer Outreach
Please confirm that you want to flag this content as inappropriate.
Please confirm that you want to delete this content.