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Digital Hands Agent
Digital Hands
Remote delivery of technical/help desk support vias Smartphone
Overview Supported Devices
Digital Hands develops and delivers compelling professional and managed services that support the rapid adoption of new technologies that improve the way that organizations use technology to help them achieve strategic, operational and financial goals.

The purpose is to provide unique, technical solutions and proactive help desk support that transforms customers' IT environments from problematic to productive. Customers benefit from fast, 40-second response times and unrivaled, 20-minute resolution times. We offer unlimited direct access to support technicians, regular preventative maintenance, reliable backup and security, and predictable monthly billing. When innovative, business-enhancing technologies arrive on the market we serve as change agents, quickly assessing and developing solutions that ease the implementation process and provide a competitive advantage for business customers.

Features

  • Remote Control of PDA
  • Security of Data
  • Distribution of Software
  • Easy Restore
  • End User Helpdesk Support

 

Benefits

  • Deccreased resolution times when problems occur
  • Ease and speed of remotely controlled support
  • Ability to download software remotely to the device
  • Ability to set a password; if the device is lost or stolen, unsuccessfull attempts will indicate unauthorized access and wipe all data clean.