Unlock the Value of Your Customer Data with the Speech API
Guest Post by Jason Unrein, Sr. Product Marketing Manager
Does your company have a bunch of audio files sitting around that it doesn’t know what to do with? Maybe its recorded conversations with your customers or maybe the files are recorded sales calls. Have you been holding on to them because ‘some day you will find time to listen to them, and glean some valuable insights from them’?
Wait no longer. Take your data, and send it through our AT&T Speech API to get it transcribed into text. Then the valuable information trapped in audio files becomes searchable—and much easier to work with. You can begin performing basic analytics on the text-based data. Working with text-based data makes it easier to find those golden nuggets of information that you can share throughout the business. More and more people can easily get access to the data, and can take action to make improvements in business processes based on that shared information.
Give it a try. We have a number of optimized contexts that may work best with your specific business need. In the past, clients have shared with us that our voicemail context works really well for transcribing customer audio files.
It’s free to open an AT&T Developer Program account, and start using the Speech API under a Free Basic Access plan. We hope our API is useful in unlocking the value of your data. We are also interested in how it works for you, so please drop us a line after you give it a try.