20/20 Delivery is an award winning Proof of Service/Delivery application for fleets that reliably connects drivers in the field to back-office data and personnel. Drivers work orders are dispatched to rugged mobile devices which incorporate barcode scanning and signature capture for irrefutable proof that services were provided. Utilizing the AT&T network, sensitive billing and service data is returned to the back-office in real-time increasing visibility to management and customer service and allowing for faster, more accurate billing. Every day our customers rely on our systems to enhance productivity, increase profitability, improve customer service and ensure compliance.
Features
Barcode Scanning
Electronic Signature Capture
GPS Tracking and Driving Directions
Configurable Mobile Forms for Data Collection
Automated e-Mail Confirmation upon Completion of Service
Internationalized application to support multiple languages within the same
application
Benefits
Dramatically reduce Days Sales Outstanding (DSO) with faster billing and easily accessible
proof that services were rendered.
Reduce write-offs and errors by documenting proof of service with integrated barcode
scanning and customer/employee signature capture
Guide delivery and service staff through key tasks with electronic manifests and work
orders to guarantee consistent workflow and reduce training costs.
Increase resource utilization and performance via performance metrics reporting and
automated alerts to supervisor e-mail or phone when employees fall short of prescribed
goals.
Improve customer service with automated e-mail receipts of services rendered, and access to
service information from your company's web site via our web services offering.
